Refund Policy

Effective Date: September 24, 2025

Company: Luz Infinita Online
Email: contato@luzinfinitaonline.com
Product: Kabbalah Explained (and all related materials)

Luz Infinita Online is committed to ensuring your satisfaction with the purchase of our digital products, including "Kabbalah Explained" and its complementary materials, available at https://us.luzinfinitaonline.com. This Refund Policy outlines the terms under which refunds are available.

1. Refund Eligibility

Due to the digital nature of our products, all sales are final. However, we offer a 30-Day Money-Back Guarantee:

  • You may request a full refund within 30 calendar days from the date of purchase if you are not satisfied with the product.

  • To qualify for a refund, the product must not have been downloaded, accessed, or used. Refunds will not be issued if the product has been accessed or downloaded.

2. Refund Process

  • To request a refund, contact us at contato@luzinfinitaonline.com within 30 calendar days of purchase, providing your order number and a brief explanation of your request.

  • We will review your request and, if approved, process the refund to the original payment method within 7-14 business days.

  • Refunds are issued in USD and may be subject to currency conversion fees by your bank or payment provider.

3. Non-Refundable Items

  • Products that have been downloaded, accessed, or used are not eligible for a refund.

  • Promotional bonuses or complimentary materials provided with your purchase are also non-refundable.

4. Exceptions

We reserve the right to make exceptions to this policy at our sole discretion, such as in cases of technical issues preventing delivery, provided you notify us within 24 hours of purchase.

5. No Recurring Charges

All purchases are one-time transactions with no automatic renewals or recurring billing unless explicitly stated otherwise.

6. Changes to This Refund Policy

We may update this Refund Policy at any time. Updates will be posted on this page with the “Effective Date” revised accordingly. Continued use of our products or services after modifications constitutes acceptance of the revised policy.

7. Contact Us

For refund inquiries or assistance, contact us: Luz Infinita Online Email: contato@luzinfinitaonline.com Registered Office: 1130 Azarias Leite, Bauru, SP, Brazil